These Terms of Service (“Terms”) govern access to and use of the DemandTraX™ platform, website, and related services (the “Service”), operated by DemandTraX Software (“we,” “us”). By creating an account or using the Service, you agree to these Terms on behalf of yourself and the organization you represent (“Customer,” “you”). If you do not agree, do not use the Service.
DemandTraX is a demand-intelligence platform that analyzes Customer-provided inventory and sales data to produce demand forecasts, safety-stock and reorder-point recommendations, and related analytics, using statistical models and artificial intelligence.
Forecasts, confidence scores, and inventory recommendations produced by the Service are statistical estimates based on historical data you provide. They are intended to support — not replace — your business judgment. Actual demand may differ materially from any forecast. You retain sole responsibility for all purchasing, stocking, pricing, and supply-chain decisions, and we are not liable for losses arising from reliance on Service outputs, including stockouts, excess inventory, or lost sales.
Access to the Service is provisioned by invitation. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must notify us promptly at support@demandtrax.app of any unauthorized use. You must be at least 18 years old and authorized to bind your organization.
You retain all rights, title, and interest in the data you upload to the Service, including part records, inventory levels, and sales history (“Customer Data”). You grant us a limited, non-exclusive license to host, process, and analyze Customer Data solely to provide and support the Service. Processing includes submitting relevant Customer Data to the third-party AI and cloud infrastructure providers identified in our Privacy Policy. We do not sell Customer Data and do not use it to train models shared with other customers.
You are responsible for ensuring you have the right to upload Customer Data and that it does not contain personal data beyond what is reasonably necessary to use the Service.
You agree not to: (a) reverse engineer, copy, or resell the Service; (b) probe or disrupt its security or performance, including circumventing usage limits; (c) upload unlawful, infringing, or malicious content; or (d) use the Service to build a competing product.
Paid plans, usage limits, and pricing are described on our pricing page or in an applicable order form. Fees are non-refundable except as required by law or expressly agreed in writing. We may change pricing with at least 30 days’ notice, effective at your next renewal.
We own the Service, including its software, forecasting models, algorithms, and documentation. No rights are granted except as expressly stated in these Terms. Feedback you provide may be used to improve the Service without obligation to you.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT FORECASTS OR RECOMMENDATIONS WILL BE ACCURATE, COMPLETE, OR ERROR-FREE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE WILL NOT EXCEED THE FEES YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.
Either party may terminate with notice if the other materially breaches these Terms and fails to cure within 30 days. You may stop using the Service at any time. Upon termination, we will make Customer Data available for export for 30 days, after which it will be deleted in the ordinary course as described in our Privacy Policy.
We may update these Terms from time to time. Material changes will be communicated by email or in-app notice at least 14 days before taking effect. Continued use of the Service after the effective date constitutes acceptance.
These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law principles. The parties consent to the exclusive jurisdiction of the state and federal courts located there.
Questions about these Terms: support@demandtrax.app